Sutton and East Surrey Water

Water meters are widely accepted as the fairest way of charging for water, because you pay for what you use. And you could make some surprising savings.

If you are thinking of installing a meter but need help, download our Having a water meter fitted leaflet (pdf). It has all the information you need. To help you estimate the amount your household uses, and the size of your bill if you had a meter fitted, complete our online water audit.

We will normally install a water meter free of charge in the following circumstances:

• you ask us to fit one;
• a change of occupancy has occurred;
• you are a high user of water due to the use of a sprinkler or have a specific category of swimming pool;
• at a new or newly converted property.

Free Meter scheme
The quickest way to apply for a meter is by using our online application form. Or, complete and post the form at the back of our leaflet.  Meters are fitted free of charge and usually within two months of receiving your application.

Change of Occupancy scheme
Since April 2010 our metering policy (agreed with the Regulator, Ofwat) is to install meters when the billpayer tells us they are moving out of a property. This includes both private and tenanted properties. Download our Change of occupancy metering leaflet (pdf) for more information.

High Use scheme
The Water Industry Act 1991 provides powers for water companies to install water meters at properties where customers wish to water their garden using sprinklers or other non-handheld devices, or have a swimming pool greater than 10 m³ in size with an automatic top up from the mains supply.  If this is the case at your property then we will require that a water meter is installed.  Please contact our Customer Services team on 01737 772000 if this describes how you use water.

If you want to know more about any aspect of water metering, please contact our Customer Services team using our online form or by calling 01737 772000.

 

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