Your Home
24 hour emergency number
01737 772000
01737 772000
How can we help?
Your Home
If you've got a query about anything to do with your water supply at home you should find the answers in this section. Simply select a topic from the list below.
In this section
Everything you need to know about paying your bill.
Our Code of Practice on debt for domestic customers.
The WaterSure tariff - help for customers who have a water meter.
Read your meter and send the reading to us.
If you think there's a leak, please let us know by calling our 24 hour emergency number given above.
Help with water supply problems.
Details of our policy for installing water meters and when we require that a property must have one fitted. Also, guidance for customers who wish to opt to have a water meter.
Information on how to improve the water efficiency of your home, including how to order FREE water saving devices.
More information about how we maintain the quality of your water. Includes information on monitoring and standards and the quality of water in your area.
Customers moving into or out of properties should advise the company at least two working days in advance.
Meeting the needs of all our customers.
You could be served by either Thames Water or Southern Water depending on where you live.
How we guarantee and maintain our service standards and deal with complaints.
How we will deal with your concerns.
About WaterSure for metered customers?
WaterSure is a scheme for domestic customers who may face hardship because they pay for water by meter and is available where the customer or people living with them receive qualifying benefits or tax credits.
Download the Fact Sheet to find out more.
Download the Application Form to apply.
If you are finding it hard to pay your bill, we can help.
From time to time we all have problems keeping on top of our bills. That's why we have agreed a Code of Practice on Debt for Domestic Customers with the Water Services Regulation Authority(Ofwat)
Download the Code of Practice to find out more.
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- Registered in England number 2447875